Kristina Heinonen

Werner Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen, Sertan Kabadayi, Francisco Villaroel Ordenes, Marianna Sigala, David Diaz, Babis Theodoulidis

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Developing service research - paving the way to transdisciplinary research

Anders Gustafsson, Claes Högström, Zoe Radnor, Margareta Friman, Kristina Heinonen, Elina Jaakkola, Cristina Mele

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“Futurizing” Smart Service: Implications for Service Researchers and Managers

Nancy Wunderlich, Kristina Heinonen, Amy Ostrom, Lia Patricio, Rui Sousa, Chris Voss, Jos Lemmink

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Stimulating Innovative Service Research: editorial

Kristina Heinonen, Maria Holmlund, Tore Strandvik

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Kristina Heinonen

Hanken School of Economics

Professor

Themes

Publications

Biomimicry for sustainability: Upframing service ecosystems

Reflections on customers’ primary role in markets

Customer engagement in a Big Data world

Developing service research - paving the way to transdisciplinary research

“Futurizing” Smart Service: Implications for Service Researchers and Managers

Stimulating Innovative Service Research: editorial

Partners

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