Frequently Asked Questions

An account is automatically locked after 5 unsuccessful login attempts. Use the "Forgot Password?" link to unlock it.

Please check that the email address you have provided is correct, then check that the email is not in your Spam Folder. If you still cannot find the email please try registering again before contacting the Service Desk.

If you are getting a message that your email address is already in use, it means that you have an ENGAGE.EU account and should not register again.

Go to the registration form or look here for a step by step description.